SPA POLICIES PLEASE READ




Gratuity:
Is much appreciated.
Tips are not included in the service prices.
Please provide 10%-20% gratuity for a full treatment.



When making an appointment 

Appointments:

Please give 24-hours notice to cancel or reschedule your appointment.
Your appointment will be guaranteed with your credit card or gift certificate number.

Cancellations:
Should you need to cancel or reschedule your reservation, a 24 hour notice is required to avoid a charge of the full price of the service to your account.



Gift certificates will be charged for services canceled less than 24 hours a scheduled service. Gift certificates will also be charged at the time of service if cancled on the service time.

When you schedule an appointment with me, it is a commitment you are making and you are reserving my time. "No-shows" or last minute cancellations less than 24 hrs leave me with empty appointment times, and guests that can not get in. 
I truly appreciate your cooperation.

There is a full service charge for no calls/shows is 100%.





I strongly encourage that you communicate with your therapist, Lisa as to whether the pressure is not strong enough or too strong, I want to make sure that you truly enjoy your service.  If within the first 10 mins. of your service, you communicated with your therapist, and you are still unsatisfied, please let your therapist know, so your service can be terminated immediately, and you will not be liable to pay for those 10 mins of service.  If the service is not terminated within those 10 minutes, and Lisa concludes her service,  you will be liable to pay the full price of the service rendered.

Check In 
Please arrive 10-15 minutes before your appointment, as a courtesy to other guests and for you to fully benefit from your visit. If you are late, I reserve the right to reduce the amount of time of your service. As a courtesy please turn, cell phones and pagers must be turned off at all times during your visit. Please take off all jewerly.

Thank you for your understanding.